How it works
SUPPORTTUNE provides a complete support ops team, available on demand.
We answer tickets for you, 24/7, with simple month to month pricing.
Launch in 1 week with Support as a Service or Dedicated Teams.
STAY ON-BRAND WITH OTHER BRANDS ALREADY WORKING WITH SUPPORTTUNE
Exceptional CX Aligned with Your Business
Blenders partnered with SUPPORTTUNE to deliver speed, flexible and scale to their support operation while maintaining their standards and vibe. 6 years later, we’re still loyal partners through all their growth, and one big acquisition!
RESPOND FASTER
Reduce response times and grow your business
Stay on top of customer support tickets with pre-trained, always on Support as a Service or dedicated support teams. We’ll find, train and manage new faces that match your brand values and voice, taking you from recruitment to “resolved” in a week.
FULL SERVICE SOLUTIONS
Management and training included
Get flexible support on-demand and on your terms. Each support member reports to a local manager, while a brand specific CX manager keeps your team upskilled on your offering. From training to QA, teams are fully managed by us to meet your customer needs.
FUTURE PROOF
Make your existing team even better
Sometimes you need a little help, other times you need a lot. Whether it’s a seasonal spike, 24/7 coverage or an extra layer of support while you grow, we offer pay as you go pricing to match your business needs – and complement your existing capabilities.
How Supporttune Live Works
1. Book a call
Have a quick and easy consultation with our team to receive a customized support plan for your business.
2. Plan your team
Working together, we map out your CX strategy and build a team based on your unique business needs.
3. Set KPIs
Meet your Influx management layer to plan onboarding and training. We work with you to set tangible benchmarks.
4. Train once
Train your team on business processes, your service, product and brand voice, while we test your helpdesk and workflow.
Hire full-service teams on demand
Make your support ops fast, flexible and ready for anything with experienced 24/7 support teams working month to month.